CloudSAFE is a cloud hosting and managed services provider that offers private and public cloud infrastructure, disaster recovery, backup, and managed services for IBM i, IBM AIX, Windows and Linux environments.

Go to https://portal.cloudsafe.com, send an email to support@cloudsafe.com, or call us at (844) 600-0075, Option 2 to speak with a member of our support team. You will likely hear a familiar CPS voice on the other end of the phone

Sue Wise from CPS has been integrated into CloudSAFE’s stellar Customer Success Team as your Customer Success Manager. You may reach out via email to Sue at swise@cloudsafe.com, or our Customer Success Team at customersuccess@cloudsafe.com. If you require immediate assistance, please do not hesitate to call us at (844) 600-0075, Option 1.

You will notice minor changes and enhancements as we integrate CPS into CloudSAFE’s service management processes. However, you will continue to receive exceptional support from the same great team members you know and trust.

Yes, you will have more options than before, but you can keep your existing service without changes. CloudSAFE has strategically built a complete package of services for you, our customers. At CloudSAFE, you can access public and private cloud infrastructure, disaster recovery, backup and managed services for IBM i, IBM AIX, Windows, and Linux environments.

Yes, CloudSAFE works with public cloud platforms and specializes in hybrid cloud architectures. We can integrate your existing public cloud investments with our managed services and private
cloud infrastructure.

CloudSAFE focuses exclusively on purpose-built infrastructure solutions rather than generic cloud hosting. We offer specialized expertise in regulated industries, direct access to senior engineers (not offshore support centers), and infrastructure designed specifically for reliability
and compliance.

We will continue providing services under your existing contract terms and pricing.

Please send any billing questions to AR@CloudSAFE.com or call us at (844) 600-0075, Option 3.

We’ll send regular email updates to keep you in the loop, and you can contact Sue Wise or our Customer Success Team at customersuccess@cloudsafe.com for any questions or concerns.

Yes, we’ve updated our privacy policy. Please read through the new version at Privacy Policy.

Our strategy is to build a service provider that delivers operational excellence and unparalleled customer satisfaction. By strategically acquiring established companies in the IT Service Provider space, we’re augmenting our teams and services to ensure we can execute that vision at scale.

Yes, we strongly believe in strengthening CloudSAFE by acquiring successful, trustworthy companies that share our core principles and augment our current service offerings. That allows us to deliver more value to our customers while growing as an organization

You will begin to see your invoices coming from CloudSAFE through Netsuite. These invoices will include a note about changes to the payment instructions included on the invoice.

To request an updated W-9, please send an email to AR@cloudsafe.com.

There won’t be any changes to your service, but all existing contracts now fall under CloudSAFE Group LLC. This doesn’t require any immediate action on your part. New contracts and renewals will eventually adopt the CloudSAFE Group name to keep everything cohesive.