CloudSAFE Managed Care Service provides enterprise-class support that is designed to fit business needs while proactively improving performance and stability through environmental intelligence and expertise. The CloudSAFE team ensures resolutions happen quickly and efficiently to minimize business impact for its customers.
The CloudSAFE Managed Care Services portfolio of care plans – Silver, Gold and Platinum – offer layers of protection to safeguard your investment. All plans include Proactive Monitoring and Alerting. The Gold and Platinum plans add options which increase support you receive. Services include:
- Proactive system monitoring
- Proactive alerting
- Remote alert incident resolution
- Scheduled performance analysis & recommendations
- Remote management
- Microsoft updates & version upgrades
- System & user administration
- 24x7x365 system & Microsoft application help desk support
CloudSAFE makes recommendations based on the environment, support trends and best practices. Higher levels of support are available to manage and resolve issues to help ensure critical systems are always operating and at peak performance. Work with confidence knowing our experts will be there every step of the way.
CloudSAFE Managed Care Services are available for our Infrastructure as a Service (IaaS) Solutions as well as for our CloudSAFE PLM Solutions and Appliances.